Hi Sofia! Thank you for your order. We apologize for any disappointment you experienced with your order as this is never our goal. To clarify, all items in your order were sent out as ordered and this can be seen on the video that was posted on our social media accounts. Since this order was international and had to pass by customs, unfortunately, it could have been tampered with. We have reached out to you via email multiple times with no response. Please feel free to reach out to us at your earliest convenience so that we can make things right.
